Politique de remboursement
Return & Refund Policy
Eligibility for Returns
We accept returns only for items that arrive damaged, defective, or incorrect. Requests must be submitted within 14 days of delivery.
Returns are not accepted for reasons such as ordering the wrong part, changing your build plans, selling your vehicle, or no longer needing the product.
Condition of Returned Items
All return requests are reviewed on a case-by-case basis. Items must be:
Unused and uninstalled
In original packaging
Accompanied by proof of purchase
We reserve the right to refuse a return or refund if damage is determined to have occurred after delivery due to misuse, improper installation, modification, or normal wear.
Defects caused by manufacturing errors or shipping damage will be covered.
Requesting a Return
To request a return, email us at:
If approved, we will provide return instructions. Customers are responsible for purchasing and arranging return shipping. Items sent back without authorization will not be accepted.
Damaged or Incorrect Orders
Please inspect your order immediately upon receipt. If an item arrives damaged, defective, or incorrect, contact us as soon as possible so we can resolve the issue efficiently.
Items That Cannot Be Returned
The following items are not eligible for return:
Custom-made or special-order products
Hazardous or flammable materials
Items marked as final sale
Gift cards
If you are unsure whether a product qualifies, please contact us before placing an order.
Exchanges
We do not offer direct exchanges. If a return is approved, you may place a new order for the desired item.
European Union Customers
Orders shipped to the European Union may be cancelled or returned within 14 days of delivery, in accordance with EU consumer protection laws.
Returned items must be unused, in original packaging, and include proof of purchase. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once your return is received and inspected, you will be notified of the outcome. Approved refunds are issued to the original payment method within 10 business days.
Please allow additional time for your bank or card provider to process the refund.
If you have not received your refund within 15 business days of approval, contact us at racecraftsupply@gmail.com.
